Our warehouse is located in Brisbane QLD. We are not open to the public but good news is we ship Australia wide.
Our warehouse is located in Brisbane QLD. We are not open to the public but good news is we ship Australia wide.
Sorry we do not offer pick ups.
Sorry at this stage we only ship Australia wide.
Yes we have electronic gift cards available, they will be sent to your email address immediately after purchase. You can find them here.
Yes, as of September 2022 we now offer wholesale to ABN holders. You can apply for a wholesale account here
Yes! Please join our VIP facebook group for the best discount!! You can join here
Please email us at info@enviouscustomz.com or you can fill out the contact form here
Alternatively you can message our facebook page and someone will be in touch with you ASAP
Yes we have a range of buy now pay later options, including PayPal Pay in 4, Afterpay, Laybuy and Zip Pay. You will see them all in the checkout process after you enter your details.
If unsure, check your email for confirmation. Sometimes they end up in your junk folder so make sure to check there. If you have the email then yes we have your order.
Yes we can combine shipping, only if your first order has not already been processed and shipped.
Our system will automatically detect this, and you will be refunded postage cost if you have paid postage twice.
Unfortunately, we do not have access to this information when you have trouble checking out on Afterpay, or any other payment provider. You are best to contact them directly with your issue.
We don't muck around, we generally ship all orders within 24-48 hours, excluding public holidays, weekends and sale periods.
Once your order leaves us please refer to your tracking details for updates and time frames as this is out of our control.
100% yes! We do not send anything without tracking. You will receive an email with tracking details once your order has been fulfilled. Please check your junk folder as sometimes they end up there.
Upon your order being fulfilled you will receive a tracking number via email. Please check your junk folder if you have not received it. Use this tracking number to visit the Australia Post website and track your order.
We are sorry this has happened. Please email us with a photo of your order to info@enviouscustomz.com so we can assist you to rectify the issue asap.
We are sorry this has happened. We try our best to package your order with care but in transit these things happen. Not to worry, send us a photo of your damaged order to info@enviouscustomz as soon as you receive it so we can sort it our for you. Alternately you can contact us via our facebook page.
No, our orders are sent without invoices or packing slips.
Sorry we don't have free samples. We do however offer the body wash in small 50ml sizes, wax melt shot pots and perfume samples.
These are the perfect alternative before committing to purchasing the larger items.
Unfortunately we cannot give time frames on restocks. When an item is out of stock a bar will appear on the side for you to sign up to be notified when restocked
No, not now or ever!!
Yes all our products are made at our production warehouse in Berrinba, QLD. All our ingredients and supplies are sourced locally. We proudly sport the Australian Made Logo which you will see on our product labels.
Our antibacterial spray is skin and surface safe This means you can use it to sanitize your hands, your bench tops...just about anywhere....leaving a candy scent without the clinical smell.
All our products are handmade, we try our hardest to match with every batch but sometimes this isn't possible, Not to worry....the colour does not affect the products in any way.