Refund policy
For prompt resolution of any issues with your order, please contact us at info@enviouscustomz.com within 7 days of delivery. Include photographic evidence along with your order number for efficient assistance. We are committed to replacing or refunding faulty products or items damaged during shipping.
Please note the following conditions:
1. No Change of Mind Returns: We do not facilitate exchanges or refunds for change of mind. Our products are carefully crafted, and you are responsible for the scent/products selected, as outlined in our Terms & Conditions.
2. Unopened, Opened, or Used Products: Due to the nature of our products, we do not accept returns for unopened, opened, and/or used items. Your understanding and adherence to this policy are appreciated.
3. Liability: You are accountable for the scents/products chosen, as expressly stated in our Terms & Conditions. It is essential to review and acknowledge these terms before making a purchase.
Please note the following conditions:
1. No Change of Mind Returns: We do not facilitate exchanges or refunds for change of mind. Our products are carefully crafted, and you are responsible for the scent/products selected, as outlined in our Terms & Conditions.
2. Unopened, Opened, or Used Products: Due to the nature of our products, we do not accept returns for unopened, opened, and/or used items. Your understanding and adherence to this policy are appreciated.
3. Liability: You are accountable for the scents/products chosen, as expressly stated in our Terms & Conditions. It is essential to review and acknowledge these terms before making a purchase.
4. Delivery Responsibilities: We are not responsible for Auspost delivery delays or delivery to incorrect addresses. Enquiries about missing or damaged packages must be made to info@enviouscustomz.com within 7 days of the original delivery date. While we rectify mistakes on our end, we are not liable to refund stolen packages or delayed deliveries.
5. Shipping Refunds: Please be advised that shipping costs are non-refundable. This policy applies regardless of the circumstances surrounding the return.
5. Shipping Refunds: Please be advised that shipping costs are non-refundable. This policy applies regardless of the circumstances surrounding the return.
6. Payment Fees: Payment fees are also non-refundable.
We appreciate your cooperation and understanding in adhering to these conditions outlined in our return policy. If you have any further inquiries, feel free to reach out to us at info@enviouscustomz.com.
We appreciate your cooperation and understanding in adhering to these conditions outlined in our return policy. If you have any further inquiries, feel free to reach out to us at info@enviouscustomz.com.
