Refund policy

Refund Policy

Faulty or damaged items
If something arrives faulty, damaged or incorrect, please email info@enviouscustomz.com within 7 days of delivery. Include your order number and clear photos. This helps us resolve it quickly. We will replace or refund faulty, damaged or incorrect items.

Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. Nothing in this policy limits those rights.

Change of mind
We don’t offer refunds or exchanges for change of mind. This includes not liking a scent, colour, size or style. Please check the product description and photos before you buy.

Unopened, opened or used items
For hygiene and safety, we don’t accept returns of unopened, opened or used candles, wax melts, bath, body, hair and skincare products.

CANDYSCENT™ products
Scents and colours can vary slightly between handmade batches. This is normal and isn’t a fault.

Ward & Wander jewellery
Every piece is handmade, so small natural variations in stones, beads, metal and finish are part of the piece and aren’t faults. One-of-a-kind (OOAK) pieces are unique and can’t be replicated. Custom and made-to-order pieces are made specifically for you, so we can’t accept change-of-mind returns on them. If a piece arrives faulty or damaged, contact us within 7 days of delivery and we will make it right.

Perfék® skincare
If something is wrong with your Perfék product, stop using it and contact us. Please send your order number and a photo of the product and its batch details so we can look into it.

Delivery issues
We are not responsible for Australia Post delays or for orders sent to an incorrect address entered at checkout. If your order has gone missing or arrives damaged, email us within 7 days of the expected delivery date and we will help. Please check your tracking first.

Shipping and payment fees
Shipping costs and payment fees are non-refundable, except where a refund is required under the Australian Consumer Law.

Contact us
info@enviouscustomz.com