Shipping policy
Shipping Policy
Where we ship
- CANDYSCENT™ and Ward & Wander: Australia wide and New Zealand.
- Perfék®: Australia only. We don’t currently ship Perfék products overseas.
Dispatch
Everything we sell is handmade or made in small batches, so please allow 1 to 5 business days to make and dispatch your order. During sales and busy periods, this can extend to 10 business days. You will get an order confirmation when you place your order, and a shipping confirmation when it’s on its way.
Custom and made-to-order Ward & Wander pieces are made after you order. If your order needs longer, we will let you know.
Delivery times after dispatch
Australia
- Standard Post: up to 10 business days
- Express Post: up to 4 business days
New Zealand
- International Standard: up to 15 business days
- International Express: 4 to 7 business days
Delivery times are estimates. Couriers can experience delays outside our control, so please use your tracking number for the latest updates. Express Post is a faster delivery service only, and it doesn’t speed up how quickly we make and dispatch your order.
Free shipping
Free Standard Shipping on Australian orders over $100 AUD. We may change or remove this offer at any time.
Combining orders
If you place two orders before dispatch, we will generally combine them and refund the extra postage. You can also email us at info@enviouscustomz.com.
Delays
If your parcel is delayed, please check the Australia Post website and your tracking number first. We can only see the information in your tracking.
Responsibility
Please make sure your address is complete and correct at checkout. Once your order has been accepted by the carrier, delivery is in their hands. We aren’t liable for orders sent to an incorrect address, or for extra shipping costs that result from one. Nothing in this policy limits your rights under the Australian Consumer Law.
Contact us
info@enviouscustomz.com
