Privacy policy

Last updated: October 2026

1. About this policy

This policy explains how Envious Customz (ABN 75 849 765 659) collects, uses, stores and shares your personal information when you visit or buy from enviouscustomz.com. We sell under the brands CANDYSCENT™, Ward & Wander and Perfék®, and this policy covers all of them. We handle your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. What we collect

Information you give us

  • Your name, email address, phone number, billing and shipping addresses
  • Order details and your purchase history
  • Payment details, which are handled by our payment providers and not stored by us
  • Messages you send us, and information you give in forms, surveys, reviews, feedback and custom order requests
  • Your email address if you subscribe to our emails or sign up to be notified about a product

Information collected automatically

  • Device and browser information, IP address, time zone and approximate location
  • Pages and products you view, how you use the site, and the website or search that brought you here
  • Information from cookies, log files, tags and pixels

3. Why we collect it

We use your information to:

  • Process and deliver your orders, and send order and shipping updates
  • Manage accounts, subscriptions and customer service enquiries
  • Screen orders for fraud and risk
  • Send marketing and news about our products, where you’ve agreed to it or the law allows
  • Understand how the site is used, and improve it
  • Measure and improve our advertising
  • Meet our legal and tax obligations

4. Who we share it with

We share information only as needed to run our business, with:

  • Shopify, which hosts our store and processes orders (shopify.com/legal/privacy)
  • Payment providers, including card, PayPal and buy now pay later services such as Afterpay and Zip
  • Australia Post and other couriers, who need your name, address and contact details to deliver
  • Analytics and advertising providers, such as Google, Meta (Facebook and Instagram) and similar platforms
  • Email, review and subscription providers that help us contact you, collect reviews and manage subscription boxes
  • Authorities and advisers, where the law requires it or to protect our rights

We don’t sell your personal information.

5. Sending information overseas

Some of our providers, including Shopify and Google, store or process information outside Australia, including in the United States and Canada. We take reasonable steps to make sure these providers handle your information in line with the Australian Privacy Principles.

6. Cookies and tracking

We use cookies, log files, tags and pixels to keep the site working, remember your cart, understand how the site is used, and measure advertising. You can turn cookies off in your browser, but some parts of the site may not work properly. You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout.

7. Advertising

We may use your information to show you ads or marketing we think may interest you. You can opt out of targeted advertising through your settings on Facebook, Google and Bing, or through the Digital Advertising Alliance opt-out portal at optout.aboutads.info.

Our site doesn’t respond to Do Not Track signals.

8. Marketing emails and messages

We’ll only send you marketing where you’ve agreed, or where the law allows. Every marketing message has an unsubscribe link, and you can also email us at any time to opt out. We’ll still send order and service messages.

9. Storing and protecting your information

We take reasonable steps to protect your information from misuse, loss and unauthorised access, including using secure platforms and limiting who can see it. No online system is completely secure. If a data breach is likely to cause you serious harm, we’ll notify you and the Office of the Australian Information Commissioner (OAIC) as the law requires.

We keep order information for as long as we need it for our records and to meet legal and tax requirements (generally at least 7 years). We’ll delete or de-identify other information when we no longer need it.

10. Accessing and correcting your information

You can ask us to see the personal information we hold about you, or to correct, update or delete it. Email us at the address below. We may need to confirm who you are first, and we’ll respond within a reasonable time. We may not be able to delete information we are legally required to keep.

11. Children

Our site is intended for adults. We don’t knowingly collect personal information from anyone under 18 without a parent or guardian’s consent.

12. Links to other sites

Our site may link to third-party sites, including our social media pages. We aren’t responsible for their privacy practices, so please read their policies.

13. Complaints

If you have a concern about how we’ve handled your information, email us. We’ll investigate and respond in writing. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

14. Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.

15. Contact us

Envious Customz
ABN 75 849 765 659
Brisbane, Queensland, Australia
Email: info@enviouscustomz.com